Privacy Policy

Effective Date: 1st May 2025

Bangor Foodhub and Community Support ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or interact with our services.

1. Who We Are

Bangor Foodhub and Community Support
 24 Balloo Avenue, Bangor. BT19 7QT
 [email protected]
 07821791674
 Registered Charity No: NIC105833
 Data Controller: Bangor Foodhub and Community Support

2. What Information We Collect

We may collect and process the following types of personal data:

a) Information you give us:

• Name, address, email, phone number
• Financial information (e.g., if you donate or apply for help)
• Employment status or income (for service eligibility)
• Any other personal data you voluntarily provide

b) Information we collect automatically:

• IP address, browser type, and usage data through cookies
• Details of your visits to our website (e.g. pages viewed, duration)

c) Information from third parties:

• Referral information from agencies or other service providers
• Gift Aid and donation data via third-party platforms

3. How We Use Your Data

We use your data to:

• Provide support and foodbank services
• Communicate with you (e.g., appointment reminders, service updates)
• Administer donations, Gift Aid, and fundraising activities
• Improve our website and user experience
• Comply with legal or regulatory requirements

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Consent – where you have given us permission (e.g. subscribing to updates)
• Contract – where processing is necessary to deliver a service
• Legal obligation – for compliance with UK laws (e.g., charity regulations)
• Legitimate interest – where it is in our interest and your rights are not overridden

5. How We Store and Share Your Data

We take appropriate technical and organisational measures to keep your data secure. Your data may be stored:

• On secure servers with password protection and encryption
• In locked cabinets (for paper records)

We may share your data with:

• Partner organisations or referral agencies, with your consent
• Service providers who process data on our behalf (e.g. website hosting, email)
• Government agencies or regulators if legally required

We never sell or rent your personal data to third parties.

6. How Long We Keep Your Data

We will retain your personal data only as long as necessary:

• For the purpose it was collected
• To comply with legal obligations (e.g., Gift Aid records must be kept for 6 years)
• Or until you withdraw consent (where applicable)

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (if applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us at: [email protected]